Legal

Last updated: July 14, 2026

The policies that govern your use of Mashric — how we handle your information, the rules for placing orders, refund mechanics, and our accessibility commitments. By using the Mashric app or website, you agree to the terms in these documents.

• Privacy Policy How we collect, use, share, and protect your personal information — in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario law.
• Terms of Service The agreement between you and Mashric Inc. covering account use, orders and pricing, payment, liability, and dispute resolution.
• Refund & Order Policy When orders can be cancelled, when refunds are issued, and how to request one — including your statutory rights under the Ontario Consumer Protection Act, 2002.
• Accessibility Statement Our commitment to the Accessibility for Ontarians with Disabilities Act (AODA) and Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
• Delete Your Account How to delete your Mashric account — in the app or by email — plus what data is deleted, what is retained for tax and legal reasons, and for how long.

Questions or Requests

For privacy questions, refund requests, or accessibility feedback, contact us directly. We aim to respond to privacy and accessibility inquiries within 30 days. Refunds for in-app cancellations are issued to Stripe immediately and typically post to your card within 5–10 business days; for refund questions on already-fulfilled orders, we aim to respond within 1–3 business days.