Delete Your Mashric Account

Last updated: July 14, 2026

This page explains how to delete your account in the Mashric mobile app (published by Mashric Inc.), what data is deleted when you do, and what data we are required to keep. Deleting your account is permanent and cannot be undone.

Option 1 — Delete Your Account in the App

If you have the Mashric app installed, you can delete your account yourself in a few taps:

  1. Open the Mashric app and sign in.
  2. Go to the Profile tab.
  3. Scroll down and tap Delete account.
  4. Confirm the deletion in the dialog that appears.

Your account is deactivated immediately and you are signed out on the device.

Option 2 — Request Deletion by Email

If you no longer have the app installed, or you prefer not to use the in-app option, you can request deletion by contacting us:

  • Email support@mashric.com with the subject line "Account deletion request" from the email address associated with your Mashric account, or include the phone number you used to sign up so we can locate and verify your account.

We will confirm your identity, process the deletion, and reply to confirm within 30 days of your request.

What Is Deleted

When your account is deleted, we remove the following from our active systems:

  • Account and profile data — your name, email address, phone number, and sign-in credentials are deleted or anonymized within 30 days.
  • Saved delivery addresses — deleted.
  • Device and push-notification tokens — unlinked from your account, so your devices stop receiving account-related notifications from Mashric. A device that placed guest orders can still receive status updates for those orders; the token itself is removed when it becomes invalid or when you turn off notifications in your device settings.
  • Notification and consent preferences — deleted.

Payment card details are never stored on our servers — they are held by our payment processor, Stripe, and card entry data is not retained by Mashric.

What Is Kept, and For How Long

Some records must be retained after account deletion, in anonymized form or as required by law:

  • Order, receipt, and tax records — retained in anonymized form (your name, email, and phone number are replaced with placeholders) for six years after the transaction, as required by Canada Revenue Agency record-keeping rules.
  • Support correspondence — retained for up to two years after the issue is resolved.

These retained records are no longer linked to your identity. For full details, see our Privacy Policy.

Contact

Mashric Inc.
Mashric Inc., 7880 Keele St #206, Vaughan, ON L4K 4G7, Canada
Email: support@mashric.com
Phone: +1 (416) 786-6328